Please read these Terms and Conditions carefully, by using this website you are agreeing to all of these Terms and Conditions. You shall be responsible for reading and understanding these Terms and Conditions, and we do not accept responsibility for any loss or damage incurred by you or any third party as a result of your failure to do so.
Your statutory rights shall remain unaffected by these Terms and Conditions and, except in accordance with these Terms and Conditions all purchases are non-exchangeable, non-refundable and non-transferable.
We do not accept any responsibility for any amendments or changes we periodically make to the information contained in our website, and we reserve the right to alter these Terms and Conditions or the information in this website at any time.
Terms & Conditions
1- These terms and conditions (T&C) regulate the relationship between Selezza London Limited (Selezza) and the Buyer and/or User of the Site. In accessing the Selezza site, the User accepts to be bound by these T&C. Selezza therefore advises that all Users read these T&C carefully and save or print a copy for future reference.
2- Selezza reserves the right to make amendments to the T&C from time to time at their sole discretion and without prior warning. Users are therefore advised to return to view the T&C on a regular basis, and in the event that a User does not agree to any change to the T&C, they must immediately cease accessing the Site. Any amendments made to these T&C after the Buyer has placed an Order which has been confirmed by Selezza will not affect that Order, with the exception of amendments Selezza are required to make by law.
3- In these T&C, the following words have the following meanings: Buyer means the User who has placed an Order in accordance with the section headed ‘Orders’. Contract means the contract for sale of Goods concluded between Selezza and the Buyer, concluded when an email is sent by Selezza stating that the Goods have been dispatched. Eligible means 16 years of age or over. Goods means the items offered for sale and sold by Selezza on the Website. Information has the meaning assigned to it at clause 8. Intellectual Property means any patent, copyright, registered design, unregistered design, trade mark, or other industrial or intellectual property right in respect of the Goods or otherwise and owned or used by Selezza in connection with its business or the Site. Order means an order placed on the Site by the Buyer. This order is an offer to enter into a contract with Selezza. Order Dispatch Confirmation refers to the email sent by Selezza to the Buyer accepting their offer to purchase the Goods, and confirming that the Goods have been dispatched. Payment Card has the meaning assigned to it at clause 29. Site or Website means www.selezza.co.uk. User means all visitors to the Site. Working Day means Monday to Friday, excluding bank holidays in England & Wales.
4- The headings in these T&C are for convenience only and should not affect their interpretation:
5- These T&C and any policies referred to in these T&C do not affect the statutory rights of Users.
6- When placing an Order for the first time or when signing up to the Selezza Newsletter, a User may need to provide their name, postal address, email address, telephone number, age and gender (Information).
7- In registering, the User warrants that the Information is true and accurate in all respects, that the User is the person identified by the Information, that the User is Eligible to buy from the Site.
8- The User accepts full responsibility for ensuring that the account password provided is unique and kept strictly confidential, and agrees to notify Selezza immediately if the User suspects any breach of security or unauthorised use of their account. Without prejudice to other rights and remedies which Selezza may seek to rely upon under these T&C, Selezza reserves the right to suspend a User’s access to the Site if Selezza reasonably believes that such action is necessary for safeguarding the Site.
9- By entering payment details, the User represents and warrants that such details are complete and correct and that the billing address and the name correspond to the Information the Buyer has provided.
10- The User agrees to notify Selezza as soon as reasonably possible of any changes to the Information by updating their account details on the Site.
12- All information on the Site is an invitation to treat only and not an offer to enter into a contract. All Orders are subject to acceptance by Selezza and subject to the Goods being available and payment being authorised.
13- Selezza may refuse an Order at its sole discretion.
14- If the User’s prolonged inactivity causes connection to the Site to fail, their selection of Goods may be lost and the Buyer may be required to re-enter their selection. Selezza cannot be held responsible if the selected Goods subsequently increase in price or are no longer available. Items in the prospective Buyer’s shopping basket are not reserved and may be purchased by other Users.
15- Once a prospective Buyer has made their selection and placed an Order, the Buyer will receive an email acknowledging that Selezza has received the Order and confirming the details of the Order and Order number. This first email is not an acceptance of the Order.
16- Selezza will send the Buyer a second email stating that the Order has been accepted and the Goods have been dispatched. This is an acceptance of the Order placed and therefore concludes the contract between Selezza and the Buyer (Contract). This second email is also referred to in these T&C as the Order Dispatch Confirmation.
17- Selezza reserves the right to restrict purchases of multiple quantities of Goods by a single Buyer and may restrict multiple quantities of Goods being dispatched to a single delivery address.
18- Selezza reserves the right to refuse Orders where the corresponding delivery address is a PO Box address or that of an entity or individual providing freight forwarding services.
19-Prices are displayed in euros or others, regardless of the region selected by the user.
20- Prices may be modified from time to time and without notice, but such changes will not apply to Goods in respect of which the Buyer has received an Order Confirmation.
21- VAT and any other applicable sales tax are inclusive in the price stated at the applicable current rate chargeable for the time being (where customer is eligible to pay/relevant to region). However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Goods in full before the change in VAT takes effect.
22-Upon arrival to the destination country, INTERNATIONAL ORDERS MAY BE SUBJECT TO DUTIES AND TAXES BILLED BY THE DESTINATION COUNTRY’S CUSTOMS DEPARTMENT. The recipient must bear any additional charges for customs clearance; we have no control over such charges and cannot predict what they may be. We are not responsible for customs or transit delays. For more information ahead of purchase please contact customer care.
23- Selezza endeavours to ensure that all pricing information on the Site is accurate. However, if prices displayed on the Site are incorrect, Selezza shall not be obliged to sell the Goods at the incorrect price. If we discover an error in the price of the Goods you have ordered, we will inform you of this error and we will give you the option of continuing to purchase the Goods at the correct price or cancelling your Order. We will not process your Order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the Order as cancelled and notify you in writing.
24- Prices for the Goods are set against applicable currency exchange rates at the beginning of each fashion season, but may be subject to fluctuation. Any changes to the applicable exchange rate may affect the price of Goods subject to discount but shall not affect Orders which have already been placed.
25- By using a Payment Card, the Buyer is warranting that the card is theirs or that the Buyer has been specifically authorised by its owner to use it.
26- Selezza will request validation and authorisation checks by the issuer of the Payment Card. These checks are carried out before the Contract with the Buyer is concluded. If the Payment Card issuer refuses to authorise payment, Selezza will reject the Order without any liability towards the Buyer.
27- Selezza is not responsible for any amounts charged by Payment Card issuers in connection with the processing of payment. If the Buyer’s Payment Card is denominated in a different currency to the price displayed on the Site, the final price may be charged in the currency of the Payment Card. In this case, the final price is calculated by the Payment Card issuer and Selezza shall not be responsible for any resulting costs incurred by the Buyer.
28- Payment for Goods is taken by Selezza once the Contract has been concluded (the Contract is concluded when the Buyer receives an email stating that the Goods have been dispatched, also referred to as the Order Dispatch Confirmation).
29- Selezza takes care to ensure payments are safe and secure by using online payment gateway Datacash and using Secure Socket Layer (SSL) technology.
30-Selezza agrees to take reasonable care to ensure that information relating to Orders and payment is kept secure. However, the Buyer shall not hold Selezza responsible for any loss suffered as a result of a third party gaining unauthorised access to data where this is beyond the reasonable control of Selezza.
Selezza aim to dispatch all Orders for Goods within 6 days of receiving an Order. However, this is for indication purposes only. Orders received after 2.00pm or Orders received on a day which is not a Working Day will be processed on the next Working Day.
31- Selezza expects that the Buyer (or recipient if the Buyer has specified that the Goods are a gift) will receive the Goods within the relevant estimated delivery time from the Goods being dispatched. However, this is for indication purposes only, and Selezza is not responsible for delays caused by elements beyond its reasonable control, including but not limited to delays caused by carriers or customs.
32- Please see Shipping Destinations, Costs and Delivery Times for more information.
33- Selezza insures the Goods up to delivery to the address specified by the Buyer.
34- Once the Buyer (or the recipient of the Goods specified by the Buyer) signs to acknowledge receipt, all risks and responsibility for the Goods passes to the Buyer.
35- Delivery will be attempted twice, if at the second attempt for any reason the Buyer is unable to accept delivery, the Buyer will have to call to request a re-delivery to the delivery address specified by the Buyer when making their Order. The Goods cannot be redelivered to a different delivery address. Following a second failed delivery attempt, if the Buyer does not call to arrange a redelivery within 7 days, the Goods will be sent back to Selezza and the Buyer shall be refunded in full.
36- The Buyer is responsible for ensuring that the delivery address provided is correct and complete. Selezza shall not be liable for unsuccessful delivery attempts resulting from the Buyer having provided inaccurate or incomplete information.
37- Where the Buyer makes an Order for multiple Goods (‘multiple’ meaning more than one), Selezza shall endeavour to deliver the Order in one conveyance, unless the Buyer has requested otherwise. However, Selezza shall be entitled to deliver the Goods in more than one conveyance if reasonably necessary, in which case each delivery shall be viewed as a separate Contract. Where the Buyer has expressly requested that an Order be delivered in more than one conveyance, the applicable delivery charges shall be the cost of shipping to the most expensive destination.
38- If the Buyer is not completely satisfied with the purchase, the Buyer may notify the customer care team within within 14 days from the day after the date of receipt of the Goods of intent to return the goods. Alternatively, if the Buyer decides within 14 Working Days of placing an Order that they no longer wish to proceed with the purchase, the Buyer may cancel the order in accordance with clause 51 below. Standard returns policy applies to Sale goods.
39- In order to return Goods purchased on the Site, the Buyer must notify Selezza by writing to Customer Care or sending an email to firstname.lastname@example.org within 14 days from the day after the day the goods are received. The Buyer must return the Goods, invoice within 14 days of notifying Selezza of intent to return.
40- Upon receipt by Selezza of the returned Goods, a full refund will be issued to the original method of payment whereby a refund has been requested. Selezza aims to process returns within 14 working days of receipt, but the date on which the funds are received in the Buyer’s account will depend on the issuing bank. Basic delivery charges will only be refunded where an entire Order has been returned.
41- All Goods returned to Selezza must be undamaged and in saleable condition (unused), with their original packaging and with garment tags still attached. The Buyer is advised to contact Selezza customer services if any Goods are delivered without tags. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused. Selezza strongly advises the Buyer to check the Goods thoroughly upon delivery before removing any tags or disposing of packaging.
42- The following restrictions apply: Shoes must be tried on a carpeted surface, lingerie and swimwear must be tried over underwear without removing the adhesive strip. No returns will be accepted if these restrictions are not complied with.
43- This policy does not affect the statutory rights of the Buyer, in particular under the Sale of Goods Act 1979, the Consumer Rights Act 2015 (as amended) and The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. For further information, the Buyer is advised to contact their local Trading Standards Office or Citizens Advice Bureau.
44- Under the terms of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, the Buyer is legally entitled to cancel the Order by giving written notice to Selezza within 14 Working Days of receipt of the Goods. The free collection service and option to return in-store do not apply to Orders cancelled under the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations. In respect of cancellations, the Buyer returns the Goods at their own cost and accepts full responsibility for the Goods until they are received by Selezza. Selezza will issue a full refund, including the cost of shipping the Goods out to the Buyer, within 30 days of receipt of the notice of cancellation.
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